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Q1:
IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION?
A: YES – daedal.co.uk links to Securetrading's
secure server at the credit card information
request stage of our checkout. Securetrading
are the preferred online payment processor for
our bankers LloydsTSB. See our Security page.
TOP
Q2: IS YOUR SERVICE TOTALLY DISCREET
AND CONFIDENTIAL?
A: YES – ABSOLUTELY. daedal.co.uk will
always treat your order and enquiry with total
discretion. Our reputation has been built on
the confidence that our customers have every
time they order from us. TOP
Q3: DO YOU TRADE NAMES AND ADDRESSES
WITH OTHER COMPANIES?
A: NO DEFINITELY NOT. We never have and
we never will. TOP
Q4: HOW QUICKLY CAN I EXPECT TO RECEIVE
MY ORDER?
A: All orders received Monday to Friday
during working hours will be shipped that day,
guaranteed. If your order is placed outside
of working hours it will be shipped the next
working day. UK based orders are normally sent
via Royal Mail and usually arrive within 1 to
2 working days, however 5 working days should
be allowed before contacting us if your order
has not arrived. European orders usually arrive
within 5 to 7 working days and international
orders usually arrive within 10 working days.
NEXT DAY DELIVERY ORDERS
ARE GUARANTEED TO ARRIVE THE NEXT DAY IF WE
RECEIVE YOUR ORDER BEFORE 4PM MONDAY TO FRIDAY
(UK only). TOP
Q5: IF AN ITEM IS UNSUITABLE CAN I
EXCHANGE IT?
A: All of our goods come with a 14 day
satisfaction guarantee. If for any reason you
are not happy with your purchase simply return
it to us within 14 days of placing your order
and we will exchange it for an alternative product
or refund your money (P&P costs are non
refundable).
Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict
health and hygiene conditions).
2.The goods must be in their original condition
& packaging.
3.The goods must be received back at our office
within 14 days from the day you placed your
order.
4.Lingerie and items of clothing are non refundable
and non exchangeable.
If we suspect that the goods have been used
or any of the above conditions are not met then
we reserve the right to return the goods to
you. Items supplied in sealed packaging that
have been opened are non refundable and non
exchangeable.TOP
Q6: WHAT SHOULD I DO IF AN ITEM I
RECEIVE IS FAULTY?
A: Simply return it to us stating what
is wrong. We will happily exchange it for you.
TOP
Q7: WILL YOU SEND ME LOTS OF FOLLOW-UP
MATERIAL?
A: NO. We do not send any follow-up material
via the post, we respect your privacy. Any special
offers will be detailed on our site on a regular
basis or anounced via our monthly newsletter
if you have subscribed. TOP
Q8: IF I PAY BY CREDIT CARD WHAT DETAILS
WILL BE ON MY STATEMENT?
A: Bank or card statements do not give
any indication of the nature of your purchase
from us. We process credit cards through LloydsTSB
CardNet in the name of our parent company Net
1on1 Ltd, this is what will appear on your statement.
TOP
Q9: HOW OFTEN DO YOU LAUNCH NEW PRODUCTS?
A: We are constantly on the look out
for new and exciting products that we can offer
our customers. When they have been tested and
we are thoroughly satisfied with the quality
and value for money, we will put them onto our
site. TOP
Q10: CAN I TRACK THE PROGRESS/STATUS
OF MY ORDER?
A: YES - Your order confirmation email
will contain a hyperlink to your online order
tracking screen where you can view the progress/status
of your order. Members can also view previous
orders when logged in. TOP
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